Shipping & Delivery
When Will I Receive My Order?
On average, your total delivery time will be within 4–7 business days. You'll receive free shipping on orders totaling $200 or more. Orders under $200 will incur a $15 shipping charge.
Please understand that processing your order and shipping it out can take 1-2 days. Therefore the order handling time of 1-2 days means that the expected transit time is 3-5 days.
To ensure that your purchases reach safely, we work with reliable delivery partners, such as third-party freight carriers.
Make sure your contact information is accurate when you checkout, since we'll contact you to schedule a convenient drop-off time if any items in your purchase require a freight carrier service.
You will receive an email confirmation after placing an order verifying that your credit card was accepted for the purchase and that we have received it. You will not be charged on your card until the order has been shipped, unless the order is on backorder in which case the item will need to be held for you. If that happens, we'll email you within 1 business day, and you can choose to wait or get a full refund.
What if I need to change address or cancel an order?
To change the shipping address after placing an order, quickly live chat us, email us at support@theadvantagempire.com or call us at 888-850-1243. It is important to make us aware of any changes as soon as possible so updates and arrangements can be completed.
Before an order ships, you can cancel it for a 100% refund. If you would want to cancel your order, please email support@theadvantagempire.com right away. Orders are subject to our Refund & Return Policy after they have shipped.
What happens if my item is damaged?
When your item(s) arrive, please check the packaging carefully. If you see any damage, please indicate it when you sign for delivery. Note "suspect damage" on the delivery receipt even if you are unable to open the package during delivery but believe there may be damage. Please email pictures of any damaged items to support@theadvantagempire.com and we will arrange for a replacement or refund if your item(s) arrive damaged.
Our goal is to ensure that your experience is as smoothly as possible. If you have any questions, feel free to Contact Us. Thank you.
Contact Information
- For General Questions: support@theadvantagempire.com
- Phone Number: 888-850-1243
- Contact Link: https://theadvantagempire.com/pages/contact-us
- Business Hours: Mon-Sat 9am-6pm (MDT)
Let customers speak for us
bought two lifts, easy to set up, one was delayed but shipped the next week good customer service always responds quickly
purchased two NT-9s ancalled me straight away to confirm details. Arrived in a few days with tracking! need to order 1 more lift from advantage empire guys, keep up the great work
- eyde
It is everything we expected. Works great.
Ry was great to work with. Fast delivery and excellent follow-up. Would definitely recommend. We hope to do business again in the future.
Looks great. Haven't set it up yet though.
Atlas 10,000 lb Overhead 2 Post Lift SKU ATEXH-PV10PX
Couldn't be more pleased, great service and attention to shipping updates. Equipment excelent and easy to set up. Great fo home use. Delivered in just a few days.
Got this KT-710G tire balancer and it is perfect for my needs as my garage is only 1 bay, this machine can be moved into place and moved back to its storage space. Assembly was straight forward and the tire calibration went as expected. I then balanced my calibration tire to zero. Very impressed with it overall. The Advantage Empire guys really took care of me with a discount and they worked with me on shipping. Overall a solid investment for my home garage.
Not much will beat this balancer. Shipped fast. easy to put together. Works right out of the case. Th only thing that beats this balancer is the customer service you get at The Advantage Empire. Nothing beats that. Thanks Obdi. We will work together soon.
David
Purchased a tire machine and wheel balancer. The balancer turned out to be defective. Obdi was behind me All the way getting it returned. I am ordering a replacement from him. If you are looking for auto equipment buy them from Obdi. He has your back if something goes wrong and will make a good deal for you.
easy to setup, fast delivery + best price, will definitely be shoppin here again
Quick service and, easy communication with the team
I had the best experience ever in the purchasing process. They were easy to deal with and very responsive to my questions.
great service and responsive team, happy with eveyrthing
This gaga provides everything our youth sports league needs in one area. It's robust, well-designed, and has held up perfectly to constant use.
