Refund & Return Policy

 
We want your shopping experience to be hassle-free. Here's a simple breakdown of our return and refund process.

Return Time Frame

You can return items within 30 days of purchase. If it's been more than 30 days, we can't accept the refund or exchange. 

Your item needs to be unused and in the same condition that you received it in order to be eligible for a return. It needs to be in its original box as well.

There are three simple ways to start a return, firstly live chat us, secondly email us support@theadvantagempire.com or thirdly call us 888-850-1243.

There are some products that cannot be returned. It is not possible to return perishable items, hazardous materials, flammable liquids or sanitary products. These are all not accepted for return.

Other things that are exempt from being returned:
- Gift cards
- Personal hygiene and health products

Receipt or proof of purchase is required in order to complete returns.
Kindly do not return your product to the manufacturer.

Only partial reimbursements are given in some circumstances (if applicable):
- Any item that is not in its original state, is damaged or missing parts for reasons other than our fault;
- Any item that is returned more than 30 days after delivery

Shipping Cost

If the product is damaged or not what you expected, we'll cover the return shipping. But if you're returning something due to a change of mind, you'll need to pay for the return shipping.

Products that are being returned must be shipped back in their original packaging together with all of the original parts and components. For any warranty-related questions, please contact the manufacturer.

When returning an item, you will be responsible for covering the cost of shipping yourself. The cost of shipping is not refundable. The cost of return postage will be subtracted from your refund if you are eligible for one. However, shipping charges are not borne by you in the event that the product comes damaged.

Defective or Broken Products

If the product is not working or is damaged, let us know within 30 days. We'll assist you in returning it at no extra cost. Once we receive it and confirm the problem, we'll either send you a replacement or refund your money, including the shipping fee.

Change of Mind Returns

If you change your mind, you have 30 days to return the product. You'll need to pay for the return shipping and a 10% restocking fee will be deducted from the refunded amount. Just make sure it's unused and in its original packaging. When we receive and inspect it, we'll refund the cost of the item, minus the shipping fee.

Refunds

After we receive the returned item and ensure it's in good condition, we'll send you an email. We'll let you know if you're getting a refund or not. If you are, we'll refund the money to the card or payment method you used within a certain amount of business days. Please allow an average of 8-10 business days for refunds to show on your chosen payment method.
Depending on the brand, a restocking fee can apply to your return, this is typically 10%.

Missing or Delayed Refunds

Sometimes, it might take a little while for your bank or card to show the refund. First, make sure you have received your return by checking your bank account once more.
Next, get in touch with your credit card provider; it can take some time for the refund to appear on your account.
Next, get in touch with your bank. It usually takes some time for a refund to be posted due to processing.
In the event that you have followed all of these steps and your refund has still not arrived, kindly email support@theadvantagempire.com

Exchanges (if applicable)

Items are only replaced if they are faulty or broken. Email support@theadvantagempire.com if you need to swap it for an identical item.  The time taken for an exchange varies depending on where you live.

To change the shipping address after placing an order, quickly live chat us, secondly email us support@theadvantagempire.com or thirdly call us 888-850-1243. It is important to make us aware of any changes as soon as possible so updates and arrangements can be completed.

Gifts

You will receive a gift credit for the amount of your return if the item was marked as a gift when it was purchased and shipped straight to you. You will receive a gift certificate in the mail after the returned item is received. We will provide the gift-giver a refund and let them know about the return if the item wasn't marked as a gift when it was bought or if they had the order shipped to them before gifting.

Contact Information

Your satisfaction is important to us, and we're here to help. If you have any more questions about returns or refunds, feel free to just Contact Us.

• For General Questions: support@theadvantagempire.com
• Phone Number: 888-850-1243
• Contact Form Link: https://theadvantagempire.com/pages/contact-us
• Business Hours: Mon-Sat 9am-6pm (MDT)
• Legal Business Name: AHS ECOMMERCE LLC Trading As "https://theadvantagempire.com"
• Entity ID: 2023-001309999
• Formation State: Casper, Wyoming
• NAICS Code: Retail Trade (45)