FAQ's (Frequently Asked Questions)
Shipping Related Questions
We currently sell products in United States and can ship to the continental 48 states excluding Alaska and Hawaii. Now we do not offer worldwide shipping.
Orders may ship on the same business day or take up to 1-2 days, depending on the brand. Rarely, unanticipated delays may cause order shipment to take longer than expected.
Your items will be delivered within 4–7 days on average. In most cases, the product page will make note of any lengthier wait times. Transit times are typically 3-5 days.
On the desired product page, please click "Add to Cart". Then complete checkout by entering all the requested information. The full payment value will be shown on Checkout and no other charges will be made. Alternatively, if you would like to order by phone - please call (888) 850-1243.
Once completed successfully, you will receive immediate order confirmation. Shipping details will be provided once your order is processed by our friendly team members.
Yes - you'll receive an order confirmation email as soon as you submit an order. Save this for your records and ensure your email address is correct. This confirmation will be helpful when reaching out to our friendly team.
As soon as the product has shipped, we will send you shipment confirmation via email. This will include a tracking number so that you can follow along the journey time-stamps once your order leaves our warehouse.
Although we ensure all stock availability is updated on our website, on some occasions we may need to reach out if the product is out of stock, this can happen with products with high demand.
Most questions are covered in the Shipping policy found in the footer of this page. For other questions please contact the team via Live chat, phone or email. Our representatives will be on hand to help you with your queries.
Product Return Questions
On every order, we provide a 30 day Refund & Return Policy. This policy can be found at the lower footer of the website!
Before an order ships, you can cancel it for a 100% refund. If you would want to cancel your order, please email support@theadvantagempire.com right away. Orders are subject to our Refund & Return Policy after they have shipped.
Yes, you can modify your order at no cost if you send us an email at support@theadvantagempire.com with your request. If there is a price difference, it will be applied to your card or you will receive a personalised invoice from us.
Changes to orders can only be made prior to shipment. By contacting (888) 850-1243 or sending an email to support@theadvantagempire.com, you can get fast assistance regarding the status of your order.
To change the shipping address after placing an order, live chat us, email us at support@theadvantagempire.com or call us at 888-850-1243. It is important to make us aware of any changes as soon as possible so updates and arrangements can be completed. Before an order ships, you can cancel it for a 100% refund. If you would want to cancel your order, please email support@theadvantagempire.com right away. Orders are subject to our Refund and Return Policy after they have shipped.
When your item(s) arrive, please check the packaging. If you see any damage, even if it's just to the box, you should indicate it when you sign for delivery. Note "suspect damage" on the delivery receipt if you are unable to open the package during delivery but believe there may be damage. Please email images of any damaged items to support@theadvantagempire.com, and we will process a replacement or reimbursement if your item(s) do arrive damaged. If the product is not working or is damaged, let us know within 30 days.
We'll assist you in returning it at no extra cost. Once we receive it and confirm the problem, we'll either send you a replacement or refund your money, including the shipping fee.
More details can be found in our Refund and Return Policy at the bottom of our website.
Other Queries?
We look forward to answering new questions everyday. Our Live Chat / Email / Call Times
Monday to Saturday: 9:00 AM – 6:00 PM.